Refund Policy

We want you to be happy with your IPTV service. Start with the free 24-hour trial, which costs nothing, so you can check it works on your own TV and internet before you buy.

7-day refund

If your subscription does not work on your device and we cannot fix the problem within 7 days of your purchase, you can ask for a refund of the plan you bought.

How to ask for a refund

• Contact us within 7 days of your purchase. Email support@4kaustraliaiptv.com or message us on WhatsApp at +212 625 218 443.
• Tell us your name, the email or number you used, the plan, your device and what is not working.
• Give us a chance to fix it first. Most issues are solved with a setup change on your device or network.

When we may not refund

• The problem is caused by your internet connection or device and the service works elsewhere.
• You asked for a refund after the 7-day period.
• The account was used in breach of our Terms of Service.
• You have used the free trial or previous refunds repeatedly to avoid paying.

Reseller credits

Reseller credits that have already been used to create customer accounts cannot be refunded. Unused credits can be reviewed on request within 7 days of purchase.

Refund timing

Approved refunds are sent back using the same method you paid with where possible. Timing depends on your payment provider.

Your consumer rights

This policy does not limit any rights you have under Australian Consumer Law.